As well as reporting overall student satisfaction ratings, the StudyPortals study also analyzes the comments made by participants when asked to review their study experience. Perhaps surprisingly, the topic least likely to be raised by students was costs (including financial aid, living costs and tuition fees). Instead, the two categories most likely to influence student satisfaction were academics (including language of instruction, level of education, recognition and reputation, research, subject, teaching and teachers) and city and culture (including city atmosphere, culture, infrastructure, people and security). These two areas accounted for more than half of all comments analyzed. Other topics regularly raised by students were social life (14% of comments), university services (11%) and opportunities for personal and professional development (11%). References to costs and funding account for just 5% of all comments collected.
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